Warranty and repair programs in the construction industry can be confusing and unclear. Komatsu’s new Komatsu Care Plus and Komatsu Care Plus II programs—launched today at CONEXPO-CON/AGG 2020—aim to change that.
To create consistent coverage across the United States, the Komatsu Care Plus programs provide model-specific detail, outlining maintenance items serviced, repair coverages, program benefits, and terms and conditions. Both programs provide automatic scheduling for maintenance services, genuine parts, certified labor, machine inspections, and regular oil sampling. Komatsu Care Plus II also includes Komatsu’s Premier Extended Coverage for customers looking for fixed repair costs.
Under Komatsu Care Plus and Komatsu Care Plus II, repair and maintenance service can be performed by any authorized U.S. Komatsu distributor, regardless of where in the U.S. the machine was purchased.
“We developed our Komatsu Care Plus programs to offer a complete end-user solution that is hassle-free for our customers, and still encompasses other services Komatsu provides such as financing, certified labor, genuine parts and telematics,” said Felipe Cueva, Manager, Genuine Care. “Through the MyKomatsu interface (Mykomatsu.komatsu), customers have visibility into their machine’s program coverage, care report, and service completions. By providing consistent and complete service records, machines will be eligible for the Komatsu Care Certified equipment program allowing customers to request a higher resale value for their equipment.”
To learn more about the Komatsu Care Plus programs, stop by booth N-10825 and speak to one of Komatsu’s experts.
Komatsu at CONEXPO-CON/AGG 2020
With a focus on creating connections to empower the success of its global network of distributors and customers, Komatsu’s booth N-10825 at CONEXPO-CON/AGG 2020 features several product and technology advancements for the construction, waste, forestry, energy and aggregates industries. Across 40,000 square feet of exhibit space, the Komatsu booth demonstrates how technology, data, equipment and service solutions leverage digitalization to control costs, timelines and resources.
Komatsu is an industry-leading manufacturer and supplier of equipment, technologies and services for the construction, forklift, mining, industrial and forestry markets. For nearly a century, Komatsu equipment and services have been used by companies worldwide to develop modern infrastructure, extract fundamental minerals, maintain forests and create technology and consumer products. The company’s global service and distributor networks support customer operations, tapping into the power of data and technology to enhance safety and productivity while optimizing performance.
To learn more and see video of products at work, visit: www.komatsuamerica.com/conexpo2020
Komatsu® is registered trademark of Komatsu Ltd. Komatsu America Corp. is an authorized licensee of Komatsu Ltd. All other trademarks and service marks used herein are the property of Komatsu Ltd., Komatsu America Corp., or their respective owners or licensees.